FAQ

Shipping Information

All orders are shipped FREE of charge.

This is heavily dependent upon quantity of product required. Our average order turnaround is 17 – 14 working days from payment. This can be longer on occasions. You will be given a provisional completion date upon order confirmation, and an expected completion date once your signed-off and paid for order enters the production process. All turnaround durations are estimates and we cannot guarantee exact delivery dates. We will not be liable for any loss incurred due to production or delivery delays. Delivery is quoted usually at the ordering stage, any further charges regarding changes or special requirements must be paid for prior to dispatch and agreed in writing through email.

Collection is encouraged from our business address at Unit 3B, Wheelers Yard, Colyton Business Park, Colyton EX24 6DT.

At this time we do not ship internationally.

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags intact. Several types of goods are exempt from being returned. Embroidered or printed products cannot be returned.

Additional non-returnable items:

1. Gift cards

2. Underwear, Socks, Base-layers and Thermal under garments

3. Sale or Clearance items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

To request a refund you should contact us at sales@axe-creative-stitch-print.co.uk along with your order number and tell us about the problem. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@axe-creative-stitch-print.co.uk

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@axe-creative-stitch-print.co.uk and we will see what we can do.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Axe Creative Stich and Print
Unit 3B, Colyton Business Park,
Colyton, Devon,
EX24 6DT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £10, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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